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STOPA ANLAGENBAU GMBH

Main­tenance / Servicing

Maximum Availability – Minimum Downtime

STOPA SERVICE OFFERINGS

With STOPA, you choose quality and reliability. Even without a service agreement, we are at your side. Want more? The BASIC package increases the efficiency of your system and offers exclusive customer benefits.

Or experience our comprehensive service with the CLASSIC package, including regular on-site maintenance and annual technical safety inspection.

Option 1

BASIC PACKAGE

Boost the performance of your STOPA storage systems and enjoy unbeatable advantages. Basic is the ideal service package for STOPA ECO PLUS, STOPA MONO, and STOPA FLEX storage systems. Avoid unexpected failures and ensure safety with round-the-clock support from our expert team. Quality you can rely on.

Services:

  • Remote diagnosis via remote access (Teleservice).

  • Correction of operating or setting errors via an online connection to the system by our experts.
  • No matter how often you use our teleservice, with the annual flat rate of the BASIC agreement, no further costs will arise for you.
  • Extended service readiness: You can reach our technical customer service by phone outside of regular business hours: Monday to Friday: 07:00 to 20:00, Saturday: 08:00 to 14:00 Central European Time (excluding holidays).
  • Direct dial to the service technician with a separate phone number.
  • Helpdesk response time for system downtime ≤ 2 h.
  • Helpdesk response time for fault reports ≤ 3 h.
  • Priority processing of your concerns.
  • Discounted service hourly rate for repairs after the warranty period.
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Option 2

CLASSIC PACKAGE

Do you work in complex structures where entire production lines with multiple machines are automatically connected? Would a production disruption mean enormous losses that could not be compensated for in the short term? Perfect your service with STOPA’s CLASSIC package!

Beyond the BASIC benefits, we offer you targeted preventative maintenance. We identify problems before they occur. Ideal for large storage systems like STOPA COMPACT and STOPA UNIVERSAL. With our expertise, you minimize risks and benefit from our comprehensive service offer, including exclusive discounts on spare parts and annual safety inspections.

All services of the BASIC service package included, plus:

  • Preventative maintenance at regular intervals set by you, using professionally created checklists.
  • Checking of drives and sensors, including all settings.
  • Annual technical safety inspection according to § 26 BGV D6.
  • Documentation of manufacturer maintenance.
  • Final discussion with the system manager.
  • Placement of a maintenance sticker with information about the exact condition of your system.
  • 10% special discount on all spare parts after the warranty period (from a goods value of 500,- €).
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STOPA SAFETY INSPECTION

We ensure that your automated storage systems operate reliably and safely! We are happy to carry out the annually required technical safety inspection of cranes, control systems, and lifting gear according to DIN EN 528: equipment inspection, function checks, and comprehensive documentation – in short, everything you need for the safe operation of your storage systems.

SERVICE OVERVIEW

The visual and functional inspection includes the following:

  • Inspection of the storage systems’ equipment in accordance with the inspection book.
  • Checking the condition of all components and facilities for damage, wear, corrosion, or other changes.
  • Function and brake tests under load in the area of the maximum allowable carrying capacity.
  • Checking the completeness of markings and signage.
  • Documentation of the inspection results and the condition of the system.
  • Status report for commissioning or continued operation.
  • Assessment of whether a re-examination is necessary.
  • Attachment of an inspection sticker with a note on the next required inspection date.
  • Final discussion with the responsible person of the system (operator).
  • Our annual technical safety inspection is your guarantee for operational safety.
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STOPA Services

Our service offerings are designed to meet your needs and optimize your experience with STOPA’s innovative products.
Picture: Icon IMMEDIATE HELP

IMMEDIATE HELP

Our services offer you immediate help with unexpected challenges.
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Picture: Icon SPARE PARTS SERVICE

SPARE PARTS SERVICE

Fast, safe and reliable.
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Picture: Icon PRODUCT TRAINING

Product Training

Our training courses enable you to handle your warehouse safely.
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Have ANY QUESTIONS?

MAINTENANCE/SERVICING

Services

STOPA Anlagenbau GmbH
Industriestr. 12
77855 Achern-Gamshurst

Tel +49 7841 704-149
Fax +49 7841 704-190
service@stopa.com


STOPA America Inc.
21 Bigwood Lane
CT 06013 Burlington

Tel +1 860 606 0640
service@stopa.us

ENQUIRY

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Contact

STOPA Anlagenbau GmbH
Industriestraße 12
77855 Achern-Gamhurst

Tel +49 7841 704-0
info@stopa.com

Storage Systems

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